Refund policy
Returns, Refunds and Cancellation Policy
Last updated: July 18, 2026.
This policy applies to purchases made through the Les Artistes Paris HR online store, operated by:
Hydra Life d.o.o.
Full name: Hydra Life limited liability company for wholesale and retail trade
Registered office and return address: Horvaćanska cesta 77, 10000 Zagreb, Croatia
Email: info@hydralife.hr
Phone: +385 99 3818 134
Cancelling an order before it ships
You can send a request to cancel your order to info@hydralife.hr as long as the order has not been marked as fulfilled or handed over to the courier. Please include your order number and the email address used at checkout. If the order has already been shipped, the withdrawal and return rules below apply.
Right of withdrawal within 14 days
If you are a consumer, you have the right to withdraw from a distance contract within 14 days, without giving any reason.
The period begins on the day you, or a third party other than the carrier that you designated, received the goods. If goods from a single order are delivered separately, the period begins upon receipt of the last product or the last shipment.
Inform us of your decision to withdraw before the period expires by sending an unambiguous statement to info@hydralife.hr or by post to Hydra Life d.o.o., Horvaćanska cesta 77, 10000 Zagreb. You may use the form at the end of this policy, but this is not mandatory.
In your notice, please include your first and last name, order number, the products you are returning, the date of receipt, and your contact details. We will send confirmation of receipt of your request on a durable medium, usually by email.
Sending the goods back
Once you have notified us of your withdrawal, send or hand over the goods without undue delay, and no later than 14 days from the day you notified us of your withdrawal.
Return address:
Hydra Life d.o.o.
Horvaćanska cesta 77
10000 Zagreb
Croatia
We recommend sending the shipment with tracking and keeping proof of postage. Goods should be adequately packaged to avoid damage in transit. If possible, return them in their original packaging, although the original packaging itself is not a condition for exercising your right of withdrawal.
For returns due to a change of mind, the direct cost of returning the goods is borne by the customer. We do not accept cash-on-delivery shipments.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Refunds
In the case of a valid withdrawal, we will refund all payments we received from you for the returned products. If you return the entire order, the refund also includes the cost of the cheapest standard shipping we offered. Any additional cost from choosing a more expensive shipping method will not be refunded.
We will make the refund without undue delay, and no later than 14 days from the day we receive your decision to withdraw. We may withhold the refund until we have received the returned goods, or until you have provided proof of having sent them back, whichever occurs first.
The refund will be made using the same payment method used for the original transaction, unless we expressly agree otherwise and you do not incur any additional costs as a result. The time it takes for the refund to appear on your statement may depend on your bank or payment service provider.
Products made or personalized to the customer's specifications
The right of withdrawal does not apply to goods made to the customer's specifications or clearly personalized, for example a product engraved, printed, or otherwise personalized at your request.
This exclusion does not affect your rights if the personalized product is defective, damaged, produced incorrectly relative to the confirmed specification, or otherwise not in conformity with the contract.
Damaged, incorrect or non-conforming goods
If a shipment arrived damaged, part of the order is missing, you received the wrong product, or a product has a defect, please contact us at info@hydralife.hr as soon as possible, preferably within 7 days of receipt. This recommended period does not limit the statutory rights you have due to non-conformity or a material defect.
To help us resolve the matter faster, please send:
- your order number or a copy of the invoice;
- a short description of the problem;
- photos of the product and the outer and inner packaging;
- a photo of the shipping label with the shipment number, if applicable.
After review, we will offer a legally appropriate remedy, such as repair, replacement, a price reduction, or a refund. Where a return is required due to a valid complaint or our error, Hydra Life d.o.o. will bear the reasonable return costs, as agreed in advance with the customer.
Gifts and free products
If you received a free gift with your purchase and are returning the entire order, please also return the gift. If, in the case of a partial return, the value of the retained goods falls below the promotion's conditions, the gift should also be returned. If you decide to keep it, its previously published value may be deducted from the refund amount, but only if this condition was clearly stated with the promotion before purchase.
Written complaints
You can submit a written complaint by email to info@hydralife.hr or by post to Hydra Life d.o.o., Horvaćanska cesta 77, 10000 Zagreb. We will confirm receipt of the complaint without delay and respond within 15 days of receiving it. We keep records of written complaints in accordance with applicable regulations.
Withdrawal form
To: Hydra Life d.o.o., Horvaćanska cesta 77, 10000 Zagreb, info@hydralife.hr
I, ____________________________________, hereby give notice that I withdraw from my contract for the purchase of the following goods:
____________________________________________________________
Order number: _____________________________________________
Order date / date of receipt: _________________________________
Consumer's first and last name: __________________________________
Consumer's address: _________________________________________
Email or phone: ________________________________________
Date: ____________________________________________________
Consumer's signature, only if this form is submitted on paper:
____________________________________________________________