Shipping policy

Shipping and Payment Policy

Last updated: July 18, 2026.

Delivery area

We currently deliver to valid addresses in:

  • Croatia;
  • Slovenia.

If checkout does not accept the address you entered, delivery to that address is not currently available. For specific inquiries, please contact info@hydralife.hr before purchasing.

Shipping cost

  • For orders under €60.00, shipping costs €4.90.
  • For orders of €60.00 or more, shipping is free.

The threshold for free shipping is calculated based on the value of the products after all discounts, before adding the shipping cost. The final cost is always shown at checkout before you confirm your order.

If, after a partial cancellation or change to an order, its value falls below the free-shipping threshold, the applicable shipping cost may be recalculated before dispatch, with prior notice to the customer.

Delivery time

The estimated delivery time for in-stock products is 2–4 business days from order confirmation or successful payment authorization. Business days do not include Saturdays, Sundays and public holidays.

This is an estimate, not a guaranteed date. It may be extended for personalized products, products with a specifically stated lead time, during periods of increased order volume, due to holidays, weather conditions, courier circumstances, or other events beyond our reasonable control. If we expect a significant delay, we will contact you using the details from your order.

Processing and tracking

We process orders on business days. Once a shipment is handed over to the courier, you will receive a notification and tracking information if provided by the courier.

An order may be shipped in multiple packages if required due to availability, dimensions, or product safety. We will not charge any additional cost above what was shown at checkout due to split shipments, without your consent.

Address accuracy and collection

Before confirming your order, you are responsible for checking the recipient's name, street and house number, postal code, city, country, phone number and email. To change your address, contact us immediately. Once the shipment has been handed over to the courier, a change may no longer be possible.

If a shipment is returned due to an incorrect or incomplete address, refusal of receipt, or failure to collect it, we will contact you regarding redelivery or a refund. The reasonable actual cost of reshipping may be charged to the customer, unless the return was caused by our error or a valid complaint.

Damage, loss or shortage in a shipment

Upon receipt, check the external condition of the package. If the package is visibly damaged, ask the courier to record the damage where possible.

Report damage, a missing part of the order, or an incorrect product to info@hydralife.hr as soon as possible, preferably within 7 days. Include your order number, a short description, photos of the packaging and product, and a photo of the shipping label. This recommended 7-day period does not limit your statutory rights.

Payment methods

Payment is processed through secure Shopify checkout. Only methods that are active and actually shown to the customer at the time of payment are available:

  • Visa;
  • Mastercard;
  • American Express;
  • Apple Pay;
  • Google Pay;
  • Shop Pay;
  • additional local methods only when shown by Shopify Payments based on the customer's location and eligibility.

Availability may depend on your device, browser, location, currency and the decision of the payment service provider. If a particular method is not shown at checkout, it is not available for that order.

Contact

For questions about shipping or payment:

Hydra Life d.o.o.
Email: info@hydralife.hr
Phone: +385 99 3818 134